1.WHEN WILL MY ORDER SHIP?
Our goal is to offer you the best shipping options, no matter where you live. Every day, we deliver to hundreds of customers across the world, ensuring that we provide the highest levels of responsiveness to you at all times.
2. WHAT IS THE DIFFERENCE BETWEEN STANDARD SHIPPING AND FAST SHIPPING?
The time frame for order delivery is divided into two parts. All orders will be undergoing order verification, quality check, and packaging within 1-2 business days in the fulfillment center. Orders delivered from our fulfillment centers to all regions of The USA will take between 5-7 business days to reach receiving address when you choose Standard Shipping. When you choose Fast Shipping, Orders delivered from our fulfillment centers to all regions of The USA will take between 3-5 business days to reach receiving address.
PLEASE NOTE: All pricing is displayed in USD. Shipping times begin from the date of dispatch.
Tracking information will begin delivering upon dispatch of your order. You will receive your tracking number via the email you place your order through. Please check your junk/spam folder in case you’re unable to find your dispatch email. If you’d like to track your order via your local courier, please visit https://www.17track.net/en.
We are not liable for any losses incurred during any Natural disasters (inclusive of, but not limited to Floods, Fires, Tornados), Terrorist attacks or Threats of Terrorism, Customs service strikes/ Postal Service Strikes, Civil Conflict, Riots, Invasions, or Occupancy, Extreme Weather Conditions, or Failure of telecommunication Networks.
3. DIFFERENT SHIPPING FEE BETWEEN STANDARD SHIPPING AND FAST SHIPPING
We currently offer free shipping on orders from $39.99 and above. The Standard Shipping fee is $6.99 for orders under $39.99 while the Fast Shipping fee is $12.99 for orders under $39.99. When your order is over $39.99, Foliv will choose Standard Shipping by default. Please email us on email@example.com if you want Fast Shipping.
Clients need to cover the resend shipping cost if parcels are returned by insufficient/wrong address and contact information.
4. DO YOU SHIP TO APO/FPO/DPO ADDRESS?
Yes. We can ship to an APO/FPO/DPO address, however, transit times can take up to 45 business days. Clients may need to go to the local courier to pick up parcels for APO/FPO/DPO address orders.
5. WILL I BE CHARGED CUSTOMS AND IMPORT DUTIES?
ALL INTERNATIONAL ORDERS:
Foliv cannot control any customs or import duties applied to your package by your local customs. Any outstanding customs charges or import duties must be paid by the customer and we cannot be held responsible for these charges. Customs charges or import duties are not included in the price of your items ordered.
Foliv cannot tell you what the cost will be as customs policies and charges can vary from country to country. If you refuse to accept delivery of the items you have purchased, the couriers may return the items back to Foliv. In the event that this happens, you will be refunded for your order once it is received back to our facility, excluding the cost you paid for shipping as this aspect of your order was fulfilled.
6. COUNTRIES AND AREAS WE CURRENTLY DO NOT SHIP TO
NOTE: ORDERS WILL ONLY BE DELIVERED TO THE US MAINLAND WAREHOUSE, OTHER COUNTRIES AND REGIONS ARE NOT SUPPORTED FOR DELIVERY AT THIS TIME.
* Please submit a ticket within 6 months of shipment if the package does not arrive in time, our representative will get back to you within 24 hours. Note that overdue requests may not be accepted.