Frequently Asked Questions

This Agreement was last modified on 18th february 2016

Shipping Information

How do I change my shipping address once my order is placed?

We can only update your shipping address before shipment. To ensure that your package can be properly delivered, please ensure that your address is complete and correct with all information including apartment/suite/room numbers. Once your package is shipped, we will not be able to change the shipping address. And we are unable to cancel an order after shipment. Please keep an eye on your order status by checking “My Orders” to make sure you can receive your order.

How long does it take for my order to ship?

When you place an order with Foliv we will have to process the order first. Processing usually takes 1-2 business days for your order. We will send you an email if the processing of your order takes longer than expected. Shipping time will depend on which country you reside in.

How long will it take for my order to arrive?

Here at Foliv, we take pride and strive to make sure all packages are delivered in a timely manner. You should receive your order within 3-7 business days depending on what country you reside in from the date your order was placed. You can also track your order by the shipped notice email.

Do all of your items ship from China?

Foliv has multiple warehouses all over the world. Your items will be shipped by system auto-detect and stock that you ordered.

What should I do if I did not receive a confirmation email?

If you have not received a confirmation email about your order, it’s maybe a network issue with sending the email, you can contact us.

What should I do when tracking updates show my package was returned?

Please contact the shipping company and remember to provide your tracking number to find out more information. If you still cannot find your package, please contact us as soon as possible by submitting a ticket. We will be more than happy to resolve this issue.

Why hasn't my shipping information been updated?

Sometimes it takes the information some time to update. If your shipment is from our international warehouses, it is in transit or clearing customs and the information will not be updated until it reaches next shipping station (may need 1-7 days). Sometimes the shipping company has not updated the package information.

Why is the tracking number not working?

When we ship our packages to you there are no further updates from the shipping company due to the fact that your package is in transit. Once it has reached the next sort facility it will update. It may take a couple of days (1-7 days) to see any activity once it has shipped out from our end.

How to change my shipping address?

If you want to change your shipping address, please contact us as soon as possible with your order number. But must be before the package is not shipped.

Why was my payment declined?

Foliv accepts Visa, MasterCard, American Express, and PayPal. If you have trouble paying via credit card: Please check the details of your card information to make sure they are correct, including the expiration date, cardholder name, security code on the back of your card as well as the billing address. Please ensure that you have not reached the card limit or if the card is currently being reviewed by your bank. In the case that your payment is still refused, we suggest trying a different card or payment method. If the above instructions fail, please contact your bank or contact us with as much detail along with the error messages. so that we may assist you.